Hello Audio

Fix "invalid feed" errors when subscribing to private podcasts. Check your link, verify app compatibility, or try another app.

Why is my podcast app saying the feed invalid? OR why won't my podcast app accept the link?

Troubleshoot one-click subscribe buttons that won't open your podcast app. Try restarting your app or subscribe manually instead.

Why didn't the one-click subscribe button work?

Resolve error messages in your podcast app when accessing private feeds. Find solutions for your specific app and error type.

Why am I getting error messages in my podcast app?

Find missing episodes after subscribing to a private podcast. Most issues are timing-related and resolve with a simple refresh.

Why don't I see any episodes after subscribing?

Sort your private podcast episodes in your preferred order. Find your app's sorting options to display oldest to newest episodes.

Why are my episodes out of order?

Learn how to get notifications for new private podcast episodes. Depends on feed type: instant, drip, or date-based.

How will I know when new episodes are available?

Transfer your private podcast subscription from computer to phone using the QR code on your invitation page.

How do I get my podcast from my computer to my phone?

Access your private podcast on multiple devices. Contact your creator for additional links to use on other devices.

How do I listen on multiple devices?

Restore access to your private podcast after accidentally unsubscribing. Contact your creator for a fresh invitation link.

What if I accidentally unsubscribe or delete the podcast?

Moving your private podcast to a new app requires re-subscribing. Your original link may work, or contact your creator for help.

What happens if I switch to a different podcast app?

No account needed to listen to private podcasts. Just use your invitation link and subscribe through your regular podcast app.

Do I need a Hello Audio account to listen to my private podcast?

Private podcasts appear in your regular podcast library alongside other shows, but remain completely private to you.

Will my private podcast show up with my other podcasts?

Private podcasts don't appear in search results by design. You can only access them through your special invitation link.

Why can't I find my private podcast by searching?

Quick solutions for common issues your listeners might face when accessing and enjoying their private podcasts. From subscription problems to notification questions, these guides help your audience get back to listening quickly.

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.