Connecting a Stripe Account
The Hello Audio signup page can be used to collect payments for access to feeds. This requires connecting a Stripe account to your Hello Audio account. You can read more about using the signup page here.
Connect your stripe account by visiting https://app.helloaudio.fm/integrations and clicking "Connect Stripe".
It will ask for your email address to log into Stripe. If you use Stripe in your business already, you can use the same email address and login to access your Hello Audio dashboard. It will pull the business information you've already provided.
If you're creating a Stripe account for the first time, Stripe will ask for business information to set up the account. You'll need to provide entity name and tax ID, as well as a bank account for payouts.
When connecting the Stripe account to Hello Audio, you'll be asked what you're selling and how you deliver the content. The following should be correct, but adjust as you see fit for your business offerings.
- Digital goods
- Immediately accessible
Once connected, the integration page will now link to your Account Dashboard. Or you can visit it by logging into Stripe directly at https://dashboard.stripe.com/
Using the Stripe Dashboard
Clicking on "Access Stripe Dashboard" from within your account will take you directly to your Stripe page for Hello Audio purchases.
If, instead, you log in to Stripe and see your other dashboard, you can change to the Hello Audio one by clicking the top-right inside Stripe and choosing the Hello Audio page.
Your Hello Audio dashboard is specific to Hello Audio customers, payments, and subscriptions. Visit this to manage your listeners payment subscriptions, offer refunds, or change billing information. You'll see "Managed by Hello Audio" in the bottom-left to know you're in the right place.
Click Customers at the top, then click their subscription to make changes or cancel. Click on a payment to offer a full or partial refund.
You can setup automatic emails for receipts in your Stripe account at https://dashboard.stripe.com/account/emails
There, you'll find additional options for emailing customers as well. Be sure to click Save at the bottom of that page! It's easy to miss.
Fees and Currencies
You can set the currency at the payment option level. Any currency that's different from you Stripe account currency will be exchanged at the time of payment to your Stripe currency.
USD, CAD, GBP, EUR, AUD, NZD, MXN, SEK, SGD, NOK, DKK, CHF, HUF, ILS, BRL, THB, TWD, CZK, MYR, PLN, PHP, TRY, HKD, INR, JPY.
Stripe fees are 2.9%+$0.30 per transaction for all users.
Hello Audio application fees vary by the user's plan:
- Starter: 5%
- Pro: 2%
- Powerhouse: 0%