Apple Podcasts may show the following error when trying to subscribe to a podcast:
Unable to Follow: Podcast cannot be added because the server or feed cannot be found.
As a Hello Audio user, you can try the following steps to resolve the issue:
Change the feed's status from Archived to Available.
Find the feed at https://app.helloaudio.fm/my-feeds and flip the switch under "Status" to "Available".
Ensure the listener is in the feed and not blocked from accessing the content.
Click on the feed and then "Listeners". Search for their email address and ensure their status is "Enabled".
Have at least one episode published in the feed.
Inside the feed, in the "Episodes" area, ensure there is at least one episode with a "Published" status.
Check that the tag restrictions for the episodes match the listener tags. To fix:
Add a tag to the listener receiving the error OR
Remove the tag requirements from the episode.
Try subscribing again after taking the above steps.
If you still receive the error, contact us at [email protected] and provide the feed link that results in the error.