Super Listener Score

You've created content you're proud of, but downloads alone don't tell you whether people are actually listening, and listening soon. SuperlistenerScore gives every feed a single number that answers that question.

By the end of this guide, you'll understand:

✅ What Super Listener Score actually measures

✅ What tends to raise it and what tends to lower it

✅ Why a brand-new feed's score looks different from an established one

This takes about 3 minutes to read, and you'll never wonder what a score change means again.

Super Listener Score is a 0-100 rating that reflects how promptly and consistently the people on a feed are listening to new episodes. It's less about whether someone eventually gets around to an episode, and more about whether your content is landing while it's fresh.

A high score means your audience is showing up quickly and doing it episode after episode. A lower score usually means listens are happening, just later than ideal, or not consistently yet.

In the My Listeners area of your account, you'll see each listener's average score across all feeds they've been added to.

Clicking on a listener shows their Super Listener Score for each feed they're a listener of. The listener below would average out to a score of 13 across all feeds, not a very engaged listener.

Two things move Super Listener Score up:

Prompt listening. When people download and listen to new episodes soon after they go out, that counts more than a listen that happens much later.

Consistency over time. A single fast listen doesn't tell the whole story. The score rewards a track record, people who show up promptly across multiple episodes, not just once.

A dip isn't necessarily a bad sign. A few common, completely normal causes:

A new episode just went out. Every time you publish, that new episode hasn't been listened to yet, so it temporarily pulls the average down. Once your audience catches up, the score recovers.

Episodes are being listened to, but later than usual. If downloads are happening well after release instead of right away, that shows up as a lower score even though people are still engaging.

The feed is still new. See below, this one's expected and temporary.

If you've only published a couple of episodes, don't be surprised if Super Listener Score feels lower than your actual listener behavior seems to deserve. Even listeners who tune in immediately need a track record across a handful of episodes before the score fully reflects it.

Think of it as the score waiting for evidence of a pattern rather than crowning a feed after one good listen. A feed with a few fast, on-time listens might sit in the 20s or 40s early on, then climb steadily into the 80s or 90s as more episodes go out and the same prompt behavior repeats.

Super Listener Score recalculates each time your feed refreshes, not instantly the moment someone hits play. So if you just saw a listener finish an episode, give it a little time before checking whether the score moved.

For a closer look at raw engagement, pair this with your Downloads numbers. Downloads tell you who's grabbing episodes; Super Listener Score tells you how quickly they're actually listening.

Powerhouse users will find an Action for when the Super Listener Score passes a threshold. Pick the feed and value to trigger the Action.

From there, you can tag them in Hello Audio, notify you via email, add them to a feed, or call a webhook which can tag them in your CRM, for example.

This is almost always the "new episode just released" effect. Publishing adds a fresh, not-yet-listened-to episode into the mix, which temporarily pulls the average down. Check back after your audience has had a few days to catch up.

If your feed is new or you've only published a few episodes, this is expected. The score needs a consistent track record before it settles at a level that matches true listening speed. Keep publishing on a normal cadence and it'll catch up.

That's by design. Super Listener Score updates each time your feed polls, not the instant a listener plays an episode. It's not a live counter, it's a periodic snapshot.

What counts as a good Super Listener Score?

There's no universal cutoff, since it depends on your audience and publishing cadence. What matters more is the trend: a score that's climbing or holding steady in the 80s or 90s reflects an audience that's engaged and prompt.

Does one slow listener tank my whole score?

No single listener controls the number. SuperlistenerScore reflects your feed's overall pattern, so it's resilient to any one person's habits.

Will my score ever go to zero?

Only if a feed has no listening activity at all. Any real engagement, even occasional, keeps the score above zero.

Can I see why my score moved on a specific day?

Right now, Super Listener Score shows the current number rather than a change log. The most common causes for movement are covered in the Troubleshooting section above.

Does downloading an episode without listening help my score?

A little, since it shows the feed is still active, but the bigger gains come from actually listening, and listening soon after an episode goes out.

Need help interpreting your Super Listener Score? Message us in the chat or email [email protected].