When you're ready to disconnect your Kit integration, you might be wondering where all the right buttons are hiding. The process requires steps on both platforms to ensure a complete disconnection, and we'll walk you through exactly where to find everything.
What You'll Accomplish
By the end of this guide, you'll have:
✅ Completely disconnected Kit from your Hello Audio account
✅ Removed the Hello Audio integration from your Kit account
✅ Ensured both platforms recognize the disconnection
✅ Avoided any lingering connection issues
This process takes about 5 minutes and requires access to both your Hello Audio and Kit accounts.
When You Might Need This
You might want to disconnect your Kit integration if you're:
Switching to a different email service provider
Troubleshooting sync issues (though reconnecting often fixes these)
Cleaning up unused integrations
No longer using Kit for your email marketing
Important note: If you're experiencing sync problems, try reconnecting the integration first. This often resolves issues without losing your configuration settings.
Step 1: Disconnect from Hello Audio
Start by removing the connection from your Hello Audio account:
Log into your Hello Audio account
Click Integrations in the left sidebar
Find the Kit integration card
Click Uninstall underneath the Kit section
This removes the connection from Hello Audio's side, but you're not done yet.
Step 2: Disconnect from Kit
Now you'll need to remove the integration from Kit's side:
Log into your Kit account
Navigate to their App Store (you can use this direct link)
Find the Uninstall button near the top of the Hello Audio app page
Click Uninstall to complete the disconnection
Once you've completed both steps, the integration will be fully removed from both platforms.
What Happens Next
Your Kit integration is now completely disconnected from Hello Audio. Both platforms recognize that the integration has been removed, and you won't see any more sync activity between them.
Your subscriber data remains safe in both platforms (only the connection between them is removed), and you can reconnect anytime by following the original setup process.
Troubleshooting Common Issues
I only disconnected from one platform. Is that enough?
No, you need to disconnect from both sides. If you only disconnect from one platform, the other may still think the integration is active, which can cause confusion or sync issues later.
The uninstall button isn't showing up in Kit
Make sure you're logged into the correct Kit account and that you previously had Hello Audio connected. If you're still having trouble, try logging out and back into Kit, then check the App Store again.
I'm getting error messages during disconnection
This usually happens if there's already a connection issue. Try refreshing both platforms and attempting the disconnection process again. If errors persist, the integration may already be partially disconnected.
Frequently Asked Questions
Q: Will I lose my subscriber data when I disconnect?
A: No, your subscriber data remains safe in both platforms. Only the connection between them is removed.
Q: Can I reconnect Kit to Hello Audio later?
A: Absolutely! You can set up the integration again anytime by following the original setup process. Your previous settings won't be saved, so you'll need to configure everything fresh.
Q: Do I need to remove listeners from my feeds before disconnecting?
A: No, disconnecting the integration doesn't affect existing listeners in your feeds. They'll continue to have access to their content.
Q: What happens to automated actions that were triggered by Kit?
A: Any automations that relied on the Kit integration will stop working once disconnected. You'll need to set up alternative automations or reconnect Kit to restore this functionality.
Q: How do I know the disconnection worked?
A: Check both platforms - the Kit integration card should no longer appear in your Hello Audio integrations, and Hello Audio should no longer be listed in your Kit connected apps.
Still having trouble? We're here to help! Reach out to our support team and we'll get your integration sorted out.